OpenPhone is a cloud-based communications platform that provides voice and messaging capabilities for companies of all sizes. It’s a dependable service with primary functionalities that could be good for a small or medium-sized enterprise (SMB).

When contemplating digital cellphone methods, many SMBs discover themselves evaluating Nextiva and OpenPhone. And whereas OpenPhone’s upfront pricing appears decrease, it’s vital to contemplate what you’re getting at every worth level. 

So, does OpenPhone have all of the options your small business wants at a worth level you’re pleased with? Let’s take a more in-depth look. 

OpenPhone Plans & Pricing

Starter plan: $15/month per person (billed yearly)

The Starter plan is good for small companies which have comparatively easy communication wants and don’t conduct vital enterprise communications exterior the U.S. or Canada. 

Options of the Starter plan embody: 

• One new native or toll-free cellphone quantity per person
• Voicemail transcripts
• Calling and messaging to U.S. and Canadian numbers — worldwide calls and messages topic to further charges
• Shared cellphone numbers with a restrict of 10 customers
• Snippets and AI message responses
• Handbook name recording, auto-replies, and scheduled messages
• Integration with electronic mail, Slack, Google Contacts, and webhooks (beta)
• Normal assist

Marketing strategy: $23/month per person (billed yearly)

This plan can profit SMBs that plan to develop or those who want barely extra superior and collaboration-focused options. 

The Marketing strategy contains every part within the Starter plan, plus the next: 

• Limitless shared cellphone numbers
• Computerized name recording
• Telephone menus
• Name summaries and transcripts
• Group calling, name transfers, and customized ring orders
• Integration with Zapier, HubSpot, Salesforce, and Gong
• Analytics and reporting
• Normal assist

Enterprise plan: Customized pricing — contact gross sales for extra info

The Enterprise plan can profit scaling SMBs or massive companies that will want further assist or customization choices. Nonetheless, it doesn’t provide many extra advantages than the Marketing strategy.

The Enterprise plan contains every part within the Marketing strategy, plus the next: 

• Customized contract and pricing
• Devoted account supervisor
• Audit log
• Precedence assist — pushes your assist wants forward of accounts with commonplace assist 

Add-ons (throughout all plans)

OpenPhone clients can select from any of the next add-ons to incorporate within the month-to-month plan of their selection:

• Further cellphone numbers: $5/month every
• Worldwide calling and messaging: Billed per minute or message; charges fluctuate by nation
• Automated messages through Zapier: $0.01 per outgoing textual content message 

Nextiva Plans & Pricing

Nextiva’s pricing mannequin gives extra versatile plans, which fluctuate barely relying on the variety of customers. This makes Nextiva a robust selection for companies that wish to scale, as its pricing stays reasonably priced alongside development. 

For one of the best fee, we suggest selecting an annual billing choice, which is mirrored beneath.

Nextiva additionally gives contact heart options for companies with rising assist or gross sales groups.

Important plan: $18.95/month per person 

Nextiva’s Important plan is good for consultants, startups, or small companies with mature communication wants. 

Key options of the Important plan embody: 

• Limitless voice calling
• Help for VoIP desk telephones, with straightforward prompt setup
• Free quantity porting to switch your current cellphone quantity to Nextiva with out cost
• Toll-free numbers 
• Auto-attendant, which gives an automatic system to direct callers to the proper staff member
• Superior name administration, which controls how incoming calls are dealt with
• Voicemail-to-email notification
• Integration with Outlook and Google Contacts
• 24/7 buyer assist

Skilled plan: $22.95/month per person

The Skilled plan is well-suited to rising companies with elevated communication and collaboration wants. Businesses, scaling e-commerce shops, and companies with massive buyer assist groups can profit from this plan. 

The Skilled plan contains all options within the Important plan, plus the next: 

• Limitless convention requires as much as 40 individuals
• Limitless video conferencing for as much as 250 individuals
• Cellular SMS for inbound and outbound textual content messages
• Staff messaging performance 
• Voicemail to textual content message 
• Integration with Salesforce, HubSpot, and Zendesk
• Skilled help with onboarding and setup 

Enterprise plan: $32.95/month per person

The Enterprise plan is a robust digital cellphone service and communication resolution for giant and enterprise companies with high-volume calls and messages, together with massive contact facilities, monetary establishments, academic organizations, and healthcare suppliers. 

The Enterprise plan contains the entire options within the Skilled plan, plus the next:

• Limitless voice and video conferencing with limitless individuals 
• Name recording performance, together with automated name recording
• Voice analytics
• Further integrations with CRM and productiveness platforms

High Options of OpenPhone & Nextiva

When contemplating two VoIP service suppliers, it may be useful to match every platform’s key options. 

OpenPhone

OpenPhone’s key options embody the next: 

1. Native or toll-free numbers: OpenPhone permits every person to have a brand new native or toll-free cellphone quantity, which might be very enticing for small companies or startups trying to set up a presence.
2. Voicemail transcripts: For busy professionals who could not at all times have the time to hearken to voicemails, transcripts could be a fast strategy to keep on prime of messages.
3. Shared cellphone numbers: Small groups can handle the identical cellphone quantity, which is helpful for collaborative customer support.
4. AI message responses: For companies that wish to guarantee fast preliminary replies to buyer inquiries, AI responses can present speedy engagement.
5. Value-effective plan: With a decrease entry price for the Starter plan, OpenPhone might be extra accessible for startups and small companies.

Nextiva

Nextiva’s key options embody the next: 

1. Limitless video conferencing: With greater plans providing limitless individuals, Nextiva is appropriate for bigger companies that require intensive video conferencing capabilities.
2. Superior name administration: Options within the Enterprise plan, similar to name recording and voice analytics, are key for companies that want to watch and enhance their customer support.
3. CRM integrations: Nextiva gives integrations with main CRM software program, similar to Salesforce, which is crucial for companies that depend on CRM for gross sales and customer support.
4. Staff messaging and SMS: These options assist a cellular and versatile workforce, enabling staff to speak successfully from any location.
5. Scalability: Nextiva plans are designed to scale with enterprise development, making it a sensible choice for quickly rising firms.

Expanded Comparability Desk

Which Supplier Is Proper for Your Enterprise?

Selecting between Nextiva and OpenPhone will rely in your present and future estimated communication wants, plans for development, price range, and required options. 

OpenPhone

Startups and small companies that want primary VoIP options, calling, messaging, and shared numbers could also be greatest suited to OpenPhone. 

Companies which can be primarily targeted on cellphone calls and SMS messages can profit from OpenPhone, particularly in the event that they’re open to utilizing an alternate video calling and conferencing resolution. 

The platform’s largest strengths embody:

• Inexpensive pricing: OpenPhone’s pricing is barely decrease than Nextiva’s, which might be cost-effective for small companies with restrictive budgets. 
• Simple-to-use design: The platform’s comparatively easy options make it extremely straightforward to undertake and use. 
• Nice collaboration options: There are many nice workspace collaboration options, similar to in-thread staff messaging, shared cellphone numbers, shared contact lists, and group messaging.
• AI options: OpenPhone has some distinctive AI options, together with AI auto-replies. 

Nextiva

Nextiva is a extra well-rounded communications platform, providing SMBs and enormous companies primary functionalities, superior instruments, and intensive assist. All plans assist Google Contacts and Outlook integration, and a few higher-tier plans embody integration with Salesforce, HubSpot, Microsoft Groups, and extra. 

It’s additionally value noting that whereas OpenPhone beats Nextiva on pricing alone, it solely does so barely, and it’s vital to contemplate the worth of what you’re getting at every worth level. 

Nextiva’s most important strengths embody:

• Strong enterprise cellphone options: Nextiva’s digital cellphone options are terribly strong, together with choices similar to auto-attendants, name routing, name logging, and name recording. 
• Video and voice conferencing: Nextiva gives each voice and video conferencing, with options similar to assembly scheduling, video name recording, and video calls as much as 45 minutes lengthy. 
• 24/7 assist: Nextiva’s devoted buyer assist staff is on the market 24/7/365 on all plans. 
• Skilled setup: Nextiva’s Skilled and Enterprise plans include the choice for skilled setup, guaranteeing that you just and your staff know tips on how to get probably the most out of your new communication platform. 

The Closing Verdict on Nextiva

Nextiva is persistently the popular selection for rising companies for the next causes: 

• Clear pricing: There are not any hidden charges, and our pricing fashions are clear. 
• Scalability: Nextiva’s expansive communications options scale alongside your small business. 
• Skilled-grade communication: With VoIP workplace cellphone compatibility and discounted pricing accessible, Nextiva is prepared for the office. 
• Cellular-ready: Nextiva’s distant and mobile-ready options are important for hybrid and distant workforces. 
• 24/7 buyer assist: You’ll be able to at all times get assist when wanted as a result of your small business cellphone system isn’t one thing it is best to gamble on. 
• Reliability: Nextiva boasts excessive reliability and uptime, that are crucial for companies with always-on communication wants.